Shipping, Risk & Made-to-Order Policy

• Carrier Responsibility: After your package is scanned and accepted by the carrier, transit issues (loss, theft, delay, mis-delivery) are the carrier’s responsibility. A claim can be filed and all packages are insured up to $200

• Delivered Packages: Packages marked “Delivered” are considered fulfilled. If theft is suspected, please file a report with your local authorities and contact the carrier immediately. The Seller is not responsible for lost, stolen and damaged packages once it is in the carriers possession. 

• Address Accuracy: Customers are responsible for entering the correct shipping address. Returned/re-shipped packages may require additional postage.

• Pre-Order / Made-to-Order: Pre-order and made-to-order pieces require production time. These orders are final sale once production begins and are not eligible for cancellation due to timeline changes.

• Returns and Exchanges

  Please consider that each KNATURE some items are made to order. All sales are final when purchased with a discount of 15% of higher. All clearance is final sale. If you are unhappy with your purchase, and paid with no discount, we can offer site credit or a gift card in exchange for your return within 7 of the arrival of your purchase. For domestic , return shipping fees are the customer’s responsibility. 

PRODUCTION TIME

All Knature creations are made to order in studio. Please note that I allow myself 5 business days for production and processing before shipping out your order. For handbags & accessories please allow up 2-5 business days. For hand sculpted, and custom gold-plated items please allow 1 week. I always strive to fulfill your order as soon as possible.

SHIPPING TIME

Majority of my jewelry is made to order in studio. Please allow 5 business days for production and processing before your order shipped out. For hand sculpted items, please allow 1 weeks. I always strive to fulfill your order as soon as possible.

RETURNS

Please consider that each Knature piece is made to order. If you are unhappy with your purchase, we can offer site credit or a gift card in exchange for your return within 10 days of the arrival of your purchase. For both domestic and international returns, return shipping fees are the customer’s responsibility.

• Contact: Hello@knaturethelabel.com / anishka@knaturethelabel.com
• There are no cancellations after your order has been processed. 
• Orders placed on sale, 15% or more, and or clearance are final sale, no cancellations. 
• Please provide your name and order number in the email
• If your item was purchased using a first order discount code of 15% of greater, or a sale, all items are exchange only/gift card. 
• For both domestic and international returns, return shipping fees are the customer’s responsibility.Damaged items can be exchanged or replaced up to one year.
• Please keep tracking number when you return, so your package can arrive safely.

Loss & Insurance

Please be sure that the delivery address provided is both secure and correct. For orders over $100 we will automatically include insurance with your shipping. If your package is lost or stolen, we will do everything we can to assist you. However, we are no longer responsible once your order is in transit.